Privacy Policy

This Privacy Policy ("Policy") describes how betj9 ("betj9", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or use the betj9 online casino and sports betting platform at betj9.pro and any associated mobile-optimised pages (collectively, the "Platform"). This Policy forms part of betj9's Terms and Conditions and should be read alongside them.

By registering an account on the Platform, making a deposit, or continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

betj9 uses the personal data we collect only for purposes that are compatible with the reasons for which it was originally collected. We do not process your personal data in ways that are incompatible with those original purposes. The specific purposes for which we use personal data include:

• To register and manage your betj9 account, including verifying your identity and age in accordance with our 21+ policy.
• To process deposits and withdrawals through your nominated payment method (bKash, Nagad, Rocket, Upay, or other accepted methods) and maintain an accurate record of your account balance.
• To comply with Know Your Customer (KYC) and anti-money-laundering obligations by verifying the identity of all players and the source of funds deposited into the Platform.
• To deliver customer support and respond to account queries, complaints, or disputes you raise via [email protected].
• To monitor Platform use for fraud prevention, responsible gaming compliance, and to detect and investigate any suspected prohibited conduct.
• To send you promotional offers, bonus notifications, and event updates where you have given explicit consent to receive marketing communications. You may withdraw this consent at any time.

betj9 does not use automated decision-making or profiling that produces legal or similarly significant effects on you without your knowledge. Where automated tools are used for responsible gaming monitoring (such as flagging unusual session patterns), human review is available on request.

betj9 does not sell, rent, or trade your personal data to any third party. betj9 may share your personal data with the following categories of third parties, only where such sharing is necessary for the purposes described in this Policy:

• Payment processors — bKash, Nagad, Rocket, Upay, and other payment service providers receive the minimum personal data necessary to process your deposit or withdrawal transactions. These providers are bound by their own privacy obligations.
• KYC verification providers — third-party identity verification services receive identity documents and personal data to complete the KYC checks required to open and maintain your account.
• Game studio providers — Evolution Gaming, Pragmatic Play, Ezugi, and other studios receive anonymised session data to deliver live casino and slot games. These providers do not receive your full identity data.
• Regulatory and law enforcement authorities — betj9 may disclose personal data to regulators, courts, or law enforcement agencies where required by applicable law or where betj9 has a legitimate legal basis to do so, including to investigate suspected illegal activity or fraud.

Where betj9 engages third-party data processors (such as hosting or analytics providers), betj9 ensures that appropriate data processing agreements are in place that require those parties to process personal data only on betj9's instructions and to maintain appropriate security measures.

betj9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used. The categories of cookies betj9 uses are:

• Strictly necessary cookies — these cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without disabling the Platform itself.
• Functional cookies — these cookies remember your settings and preferences (such as language selection and display preferences) to provide a more personalised experience on return visits.
• Analytical cookies — these cookies collect anonymised information about how visitors use the Platform, including which pages are visited most often and how users navigate between sections. This data helps betj9 improve the Platform's design and content.
• Marketing cookies — these cookies (used only with your consent) track your browsing behaviour to enable betj9 to deliver relevant promotional offers. You may withdraw consent for marketing cookies at any time through your browser settings.

Most mobile browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent you from logging in to your betj9 account. Disabling other cookie categories will not prevent you from using the Platform but may affect your experience.

betj9 respects your rights in relation to your personal data. Depending on the applicable law in your jurisdiction, you may have the following rights:

• Right of access — you may request a copy of the personal data betj9 holds about you. betj9 will respond to access requests within a reasonable timeframe.
• Right to rectification — if the personal data betj9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure — you may request that betj9 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
• Right to restriction — you may request that betj9 restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to data portability — where processing is based on your consent or a contract with you, you may request that betj9 provide your personal data in a structured, commonly used, machine-readable format so that it may be transferred to another service provider.
• Right to object — you may object to betj9 processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of betj9's legitimate interests, in which case betj9 will assess whether its interests override your rights.

To exercise any of these rights, please contact betj9 support at the email address provided in Section 15 of this Policy. betj9 may need to verify your identity before processing your request. betj9 will not charge a fee for handling rights requests except in cases of manifestly unfounded or excessive repetition.

betj9 is strictly an adults-only platform. The Platform is not directed at or intended for use by anyone under the age of 21. betj9 does not knowingly collect personal data from anyone under 21 years of age. If betj9 discovers that personal data has been collected from a person under 21, betj9 will take immediate steps to delete that data and close the associated account.

The betj9 Platform integrates third-party game studio content (such as live casino streams from Evolution Gaming, Pragmatic Play, and Ezugi) and payment interfaces (such as bKash and Nagad). These third-party services operate under their own privacy policies and terms of service. betj9 is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services you interact with through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betj9 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days. Our support team is available 24/7. The email address below is displayed as plain text only — it is not a clickable link.

Support email: [email protected]